Sr Software Engineer I

Job Posting Title:
Sr Software Engineer I

Req ID:
10149758

Job Description:

The Walt Disney Company is seeking a skilled and motivated  Software Engineer to join the  ServiceNow ITSM & CMDB team  within Enterprise Technology. This team supports Disney’s internal technology operations by building platforms that enable efficient service management and configuration tracking across the enterprise.

As a Software Developer, design, develop, and implement IT Service Management solutions on the ServiceNow platform. The ideal candidate will have strong technical expertise in ServiceNow development and a deep understanding of ITSM processes and best practices.

Key Responsibilities

- Develop and customize ServiceNow ITSM applications including Incident, Problem, Change, and Request Management
- Design and implement workflows, business rules, UI policies, and client scripts
- Create custom applications and modules to meet specific business requirements
- Configure ServiceNow platform components including forms, lists, reports, and dashboards
- Integrate ServiceNow with third-party systems using REST/SOAP APIs and web services
- Develop and maintain update sets for application deployment across environments
- Collaborate with stakeholders to gather requirements and translate them into technical solutions
- Perform testing, debugging, and performance optimization of ServiceNow applications
- Create and maintain technical documentation and user guides
- Provide ongoing support and maintenance for existing ITSM implementations

Required Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field
- 5+ years of experience in ServiceNow development and administration
- Strong knowledge of ServiceNow ITSM modules and processes
- Proficiency in JavaScript, HTML, CSS, XML, and JSON
- Experience with ServiceNow scripting including server-side and client-side scripting
- Knowledge of ITIL framework and IT service management best practices
- Experience with ServiceNow integration technologies (REST, SOAP, Web Services)
- Understanding of database concepts and SQL
- ServiceNow Certified System Administrator (CSA) certification preferred

Preferred Qualifications

- ServiceNow Certified Implementation Specialist (CIS) in ITSM
- Experience with ServiceNow platform development tools and methodologies
- Knowledge of Agile/Scrum development practices
- Experience with version control systems and DevOps practices
- Strong analytical and problem-solving skills
- Excellent communication and collaboration abilities

Job Posting Segment:
Enterprise Technology and Data

Job Posting Primary Business:
Enterprise Technology International

Primary Job Posting Category:
Software Engineer

Employment Type:
Full time

Primary City, State, Region, Postal Code:
Bangalore, India

Alternate City, State, Region, Postal Code:

Date Posted:
2026-05-04