About this role
Emergent builds autonomous coding agents that replace traditional software development by generating, testing, and deploying production applications directly from plain-language intent. Our systems run in production at global scale and are used to build millions of real applications.
Since public launch, Emergent has reached $100M ARR in 8 months. 6M+ users across 190+ countries have built 6.5M+ applications on Emergent. We've raised $100M+ , backed by Khosla Ventures, SoftBank, Google, Lightspeed, Prosus, Together, and Y Combinator.
We're solving the hard part of AI-driven software creation: correctness, reliability, security, and scale in real production systems. The team is built by repeat founders, Olympiad medalists, IIT & IIM alumni, and leaders from Google, Amazon, and Dropbox.
We're hiring builders who want ownership, speed, and impact at global scale.
What You'll Do:
- Act as the dedicated point of contact for customers, handling questions, issues, and escalations with urgency and professionalism. Proactively manage and resolve high-priority customer issues, ensuring rapid and efficient resolutions
- Serve as a Subject Matter Expert for Emergent's platform, providing best practice advice and guidance on Emergent's products and services
- Work with AI Platform Engineering Specialists to offer white-glove service: ensure customers feel supported and engaged through attentive, personalized guidance and product enablement
- Drive enablement: encourage customer adoption of key features while consulting with them on best practices to seamlessly build on Emergent
- Become a product expert: be the go-to resource for both customers and coworkers on Emergent's products by your 30th day
- Project manage: collaborate with teams internally and externally to execute project engagements and help customers optimize their use of Emergent's platform
What You Bring:
- 3+ years of experience in a customer-facing role at a SaaS company, ideally in customer success, solutions consulting, or account management
- Passion for helping customers succeed in vibe coding and building their dream apps
- Excellent time management skills, with the ability to prioritize tasks effectively and adapt to shifting demands
- Strong project and task management skills, you never drop the ball
- Ability to explain complex scenarios in simple, clear written or verbal communications
- Strong attention to detail and ability to solve complex, interdependent problems
- Eagerness to work cross-functionally, collaborating closely with technical account managers, product and engineering teams to ensure customer needs are met and exceeded
- Strong problem-solving skills and a track record of resolving customer issues quickly and professionally
- Flexibility to adjust to evolving responsibilities in a fast-growing, dynamic team environment
- A passion for delivering a top-tier customer experience and helping both customers and internal teams succeed
Benefits and Perks:
- Daily Meals: Lunch and Dinner provided
- Family Insurance: 3 Lakhs worth of coverage for you and your family
- Unlimited Paid Time Off: Take the time you need to recharge and come back refreshed
- Flexible Working Hours: Work arrangements that fit your life and commitments
Let's build the future of software together.