ServiceNow Consultant (Senior Associate)

Job Description & Summary

We’re  a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.

SHAPING TOMORROW

Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset;   so   our clients turn to us first when it matters most.

Make a real impact

In this dynamic environment, we are looking for an ambitious and self-driven   ServiceNow Consultant – Senior Associate   to join our Technology Advisory team in Athens.

- Design and   guide the implementation of   ServiceNow ITSM solutions   aligned with business needs and ITIL best practices , a cross Core Modules

- Translate client requirements into working solutions   and support   configuration & customization   of   the relevant modules such as   ITSM,   ITOM   or   CSM   modules   etc.

- Drive   process improvements and automation   to enhance efficiency

- Support   ITSM framework adoption   and operational integration ,   focusing on   the core processes   of incident   management, problem management, service management ,   demand   and portfolio management, among   other .

- Deliver   training and enablement   to users and stakeholders , when   required

- Build   reports and dashboards   to track KPIs and performance

- Drive end-to-end   project   management of ServiceNow engagements   -   owning scope, schedule, budget, and stakeholder governance

- Contribute to   operating model design   and ServiceNow transformations

- Contribute to   business development   by supporting proposals   development , RFP/RFI responses, and solution pitches   (including   the building   effort   and   solution licensing   estimates )

What you bring matters

- University degree in Computer Science or other relevant fields; advanced degrees (MBA, Master’s) are a plus

- Experience in   ServiceNow and ITSM (ITIL-based processes)

- Hands-on experience with ServiceNow modules (ITSM, workflows, CMDB, etc.)

- Experience in   Banking or Energy sectors   is highly appreciated

- Proven experience delivering ITSM/ServiceNow projects

- Understanding of IT Governance and Operating Models

- Experience leading workstreams or mentoring junior team members

- Ability to deliver solutions from concept to execution

- Strong communication   skills with both technical and non-technical stakeholders

BRING YOUR BEST, EVERYDAY

Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.

What we offer goes beyond a competitive package.   It’s   about creating the conditions for you to learn, belong, and deliver impact. That means:

- Your work-life balance supported by a hybrid working model

- Your creativity sparked in collaborative office spaces

- Your career growing through local and global opportunities

- Your development advanced with continuous learning and certifications

- Your well-being cared for with extra leave days and wellness initiatives

- Your perspective   valued   in an inclusive team where your impact matters

Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.

Challenge accepted?

Our circle of connection matters— it's   at the heart of what we do.   Click here (PwC life)

All applicants will be acknowledged and treated   in   the strictest confidence.