Senior Program Manager, Product Operations

About the Opportunity ✍️
In this role, you will be joining the Product Operations team working cross-functionally to partner with senior leaders across the company, focusing on high-impact strategic projects and analysis. You'll work hand-in-hand with leaders to identify, structure, and act on the most challenging strategic and operational opportunities impacting our business. And you’ll use AI to build scalable systems and processes that multiply your impact.

What you will do…
Proactively surface and prioritize high-impact strategic and operational opportunities and own them end-to-end from scoping through execution
Work cross-functionally with product, engineering, and go-to-market leaders to define and implement strategy across all MoonPay products, driving increased value for our users, our customers, and our business
Structure complex, ambiguous strategic problems for the MoonPay leadership team, defining clear hypotheses and building business cases and quantitative models that will inform and influence our approach
Work closely with cross-functional leaders to define and manage key drivers of business performance, identifying areas of opportunity and incorporating them into your work
Develop a comprehensive understanding of our competitive positioning by using, assessing, and developing insights about peer businesses to inform your recommendations
Deeply understand MoonPay customers and the broader market landscape to uncover insights that inform your recommendations
Use AI tools and drive automation to create scalable solutions that combine a broad vision for what is possible with an understanding of the practical demands that constrain them
 
About You 🙋
The right candidate for this role is enthusiastic about creating stellar customer experiences and building a world class team. You are detail oriented, with a desire to continuously improve operational processes. You are action-oriented and can move quickly to meet the evolving needs of a fast-paced organization. You are passionate about streamlining complex programs, mentoring high performers and enjoy being a culture carrier for your organization. 
5+ years leading complex cross-functional programs across Product / Engineering and business (Legal, Compliance, IT / Security, Finance, Operations, etc.) teams in high-growth crypto, fintech, financial services, or technology environments
Exceptional communicator who can explain the why, set the stage, and bring people along - including senior stakeholders across Product, Engineering, Legal, Compliance, Risk, IT/Security, Finance, Data, and GTM without direct authority, and teams resistant to adding process
Thrives in ambiguity: strong on operational planning, dependency management, risk mitigation, and program governance in fast-moving, shifting environments
Upstream problem-solver who shapes initiatives before they become execution risk - structuring ambiguous, high-impact work from concept through delivery with measurable outcomes
Strong analytical instincts; uses data, business context, and quantitative analysis to drive prioritization and operational decisions
Proven at building scalable processes, workflows, governance models, and automation systems that improve execution velocity without feeling like overhead
Fluent in AI tools and automation platforms; actively applies them to improve productivity, reporting, and execution - and keeps pushing as the tooling evolves

BLOCK Values

We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values:

B - Be Hungry
L - Level Up
O - Own It
C - Crypto Curious
K - Kaizen

Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.

Benefits & Perks 💡

💰Competitive salary package

🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay

📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards

🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant.

🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off)

🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours

🩺 Private Healthcare benefits: To protect you and your loved ones

🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought

📚 Annual training budget: We support your training journey every step of the way

🪑 Home office setup allowance: Create the home office of your dreams

👛 Remote working allowance: Those working fully remotely get a little extra for utilities

💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN

💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC

✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons

🚀 Working in a disruptive and fast-growing company where excellence is rewarded

Commitment To Diversity

At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence.

MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process.