About this role
Our mission: to eliminate every barrier to mental health.
At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare , empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
We don't have an active opening for this role right now, but we're building a pipeline of Strategic Customer Success Managers for when we do. If this sounds like you, we'd love to stay connected!
The Strategic Customer Success Manager at Spring Health builds and manages relationships with our largest customers to ensure satisfaction, retention, and growth. This role oversees the full customer lifecycle, aligning Spring's solutions with customer goals to drive engagement and revenue. This is a remote, full-time position reporting to the Director of Strategic Customer Success, with occasional travel (approximately 10%) for in-person events and meetings.
What you'll do:
- Serve as a product expert and mental health advocate for a portfolio of Spring Health's largest and most impactful partners
- Own forecasting projections for revenue, renewals, and upsell opportunities across your portfolio
- Identify and position upsell opportunities proactively, aligning solutions with customer goals to drive revenue growth
- Develop and manage relationships with customers, consultants, and key stakeholders at all levels
- Manage the entire customer lifecycle, including implementations, engagement strategies, renewals, and upsells
- Prepare and present business reviews to senior HR executives with data-driven recommendations
- Collaborate cross-functionally to collect customer feedback and recommend process improvements
- Support net new business acquisition through efforts like attending finalist meetings
- Leverage member engagement metrics and portfolio insights to adjust strategies
What you'll bring:
- Ten or more years of experience in account management, customer success, or healthcare management, ideally in B2B2C environments and at early-stage companies
- Proven track record driving forecasting, renewals, and upsell revenue
- Experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more
- Strong understanding of farmer sales motions, with emphasis on relationship building and portfolio expansion
- Exceptional communication skills and ability to build trusted relationships across levels
- Experience creating growth through portfolio management, upsells, and cross-sell opportunities
- Organized, resourceful, and able to manage competing priorities in fast-paced environments
- Ability to probe, challenge, and consult customers to align solutions with their needs
- Bachelor's degree or higher preferred
The target base salary range for this position is $135,000 - 159,500 and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:
Note : We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical (https://www.onemedical.com/membership/) accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom (https://www.noom.com/) , a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot (https://springhealth.link/jd-2023-07-carrotbenefit), in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub (https://springhealth.link/jd-2023-07-gympassbenefit), which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons (https://www.brighthorizons.com/), which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive . If this role excites you, we encourage you to apply.
Our privacy policy: https://springhealth.com/privacy-policy/
Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.