Senior Site Reliability (R-19383)

Responsibilities:

- Own and improve the reliability, availability, and performance of production services in Google Cloud (GCP).

- Participate in incident management, including detection, triage, mitigation, escalation, and recovery.

- Use and improve incident workflows and tooling (e.g., ServiceNow) to ensure clear ownership and timely communication.

- Design, implement, and operate observability solutions including monitoring, logging, tracing, synthetics, and dashboards (e.g., Splunk Observability, OpenTelemetry).

- Reduce operational toil through automation and engineering-led solutions, proactively introducing and driving SRE best practices.

- Support on-call rotations across multiple time zones, contributing to a sustainable 24/7 support model.

- Define, monitor, and report SLIs, SLOs, and error budgets for critical services.

- Drive and be accountable for best-in-class service availability through SRE principles, automation, and proactive reliability engineering.

Essential skills and/or Certifications:

- Bachelor’s degree in Computer Science, Information Technology or related field

- Strong experience with cloud-native concepts and technologies, with a strong preference for Google Cloud Platform (GCP) and Kubernetes (GKE ).

- Proven experience with Site Reliability Engineering and production incident management , ideally using platforms such as ServiceNow.

- Experience with monitoring and observability tools, including metrics, logs, traces, and synthetics (e.g., Splunk Observability, OpenTelemetry) .

- Exposure to reliability testing, resilience engineering, or cost optimisation initiatives.

- Excellent analytical and problem-solving skills, with the ability to diagnose complex production issues quickly.

- Software development or automation experience using Python, shell scripts, or similar languages .

- Hands-on experience operating production cloud infrastructure at scale.

- Experience managing multi-region, high-availability production systems with a focus on scalability, resilience, and minimising service disruption during failures.

- Proficiency in Microsoft Office Suites Skills

- Show an ownership mindset in everything you do; be a problem solver, be curious and be inspired to take action, be proactive, seek ways to collaborate and connect with people and teams in support of driving success.

- Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.

- Where applicable, fluency in English and languages relevant to the working market.