System Reliability Engineer (Data Centre)

You will be part of the dynamic team responsible for building resilient network infrastructure using cutting-edge technologies such as cloud-based and software-defined networking e.g. SD-WAN, ACI and NSX. You must have a good understanding of IT infrastructure systems, and knowledge in the latest networking technologies and platforms. We need you to be a team player, keen to take on new challenges and keep abreast with rapidly evolving technology landscape.

Responsibilities

- Oversee and manage IT operations within the data centre, including day-to-day monitoring, incident management, and problem management

- Lead the end-to-end incident management lifecycle that encompass immediate troubleshooting, root cause identification, and resolution implementation to restore services, followed by comprehensive post-incident analysis

- Develop and maintain documentation on IT infrastructure, operations, and procedures within the data centre

- Perform capacity planning to ensure IT infrastructure is scalable for future demands

- Collaborate and coordinate with Data Centre Facilities teams on matters related to power, cooling, and physical infrastructure

- Design and implement robust observability platform alongside network monitoring tools for performance monitoring and real-time alerting of IT devices and networks

- Implement and manage remote management tools for out-of-band access and control of IT devices and servers

- Define, implement, and track SRE metrics, including SLO, SLI, and error budgets to improve data centre IT reliability

Requirements (Minimum Qualifications)

- Background in Computer Science, Computer or Electrical Engineering, Information Technology or a related field

- Good technical knowledge in IT infrastructure, including servers, storage, networking, and cloud technologies

- Proficient in IT management software and tools

- 2 years of working experience in IT operations is preferred

- Fresh graduates are welcomed to apply

As CSIT is an agency under the Ministry of Defence (Singapore), only Singapore Citizens will be considered.