Dispatcher Supervisor

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science,   security   and sustainability. Our people apply undaunted curiosity, relentless   ambition   and boundless imagination to challenge convention and drive progress. Our commitments are underpinned by the belief that safety,   collaboration   and well-being are integral to success .

Summary:

Supervises daily dispatch operations   and responsible for responding   appropriate equipment   or personnel to emergency and non-emergency calls for fire and emergency medical services as well as on call department services.   Identifies   and dispatches   appropriate units ;   complies with   USAP policies and procedures to ensure the safety of all public safety responders and the public.

Position Responsibilities :

- Responsible for   maintaining   a safe workplace and ensuring that safety is the highest priority in the workplace.

- Complies with   all Environmental Health & Safety and Quality Assurance requirements and goals. Provide documentation to these divisions as necessary to ensure adequate and legal documentation.

- Reviews,   modifies , and   maintains   accuracy of pertinent departmental policies and procedures.

- Under the direct supervision of the fire chief, responsible for the supervision and operation of all communications and computer management for the Antarctic Fire Department.  This includes the   day-to-day   operation of the fire department dispatch center, including but not limited to; all base station, portable and mobile radios, computers, printers, copiers, fax machines, pagers both 9-1-1, and administrative phone lines, VHF radios and fire alarm receiving system.

- Provides direct supervision of all subordinate communication coordinators (dispatchers).

- Provides training of all subordinate communication coordinators (dispatchers).

- Provides quality assurance feedback and coaching to all subordinate communication coordinators (dispatchers).

- Creation and maintenance of schedule providing 24hr coverage of communications center.

- Supervises and performs operator maintenance on all base station, portable and mobile radios, computers, printers, copiers, fax   machines   and pagers.

- Coordinates, schedules, and   monitors   technical maintenance of all base station, portable and mobile radios, computers, printers, copiers, fax   machines   and pagers with   appropriate technicians .

- Supervises, schedules work and   monitors   the performance of subordinate dispatchers.

- Submits software recommendations.

- Provides support departmental personnel computer and communications requirements as tasked.

- Handles confidential matters (personnel actions, management reports,   etc )   in accordance with   management policy.

- Responsible for communicating with and monitoring emergency service personnel.  (Fire Fighters, SAR, fire Technicians, Medical staff, Spill Response personnel, etc.)

- Answers 9-1-1 and other phone lines taking both emergency and non-emergency calls for service.

- Monitors the automatic fire alarm system and dispatches emergency responders and/or technicians as   appropriate   and creates corresponding service requests for technicians.

- Answers and routes off-continent phone calls for work related and emergency contact purposes.

- Tracks dispatch created   service requests for FEMC emergency work-orders.

- Accurately and efficiently   maintain   various logs in a   variety of formats.  (Software , Excel spreadsheets, Word documents, Power Point programs, etc.)

- Coordinates international communications and relays information to   appropriate agencies .  Handles sensitive information in a confidential manner.

- Interacts with the National Science Foundation, military, and other agency officials, both over the phone and in person, in a professional and tactful manner.

- Coordinates radio communications as   required   during SAR or mass casualty events/drills.

- Notifies communications technicians when equipment malfunctions or failures occur.

- Maintains knowledge of, and tracks, all outdoor recreational travel, including contacting SAR and the SAR Response Team when guidelines dictate.

- Provides near and deep field science team party communication education.

- Maintains Communication and information plan for near and deep field science team party throughout Austral Summer Season.

- Provides communication support to personnel in the field.

- Monitors   vehicle   travel away from station during winter and win-fly.  Initiates SAR procedures as   required .

- Works a varied schedule to ensure 24/7 coverage of the communications center. This includes working weekends,   nights   and holidays.

- Pe rforms other duties as assigned by the   on-duty   Captain.

Required   Education, Experience, Certificates and Licenses :

- High School diploma or   GED

- Minimum of five years diversified experience in dispatch radio operations and communications technology is   required   (Fire, EMS, and/or Law Enforcement)

- At least two   of the five   years’   experience must be in a   supervisory   role,   or two years   previous   experience as a Dispatcher with the Antarctic Fire Department.

- Incident Command System (ICS) 100 and 200 certifications are   required   for offer consideration (training offered through FEMA).

- Must hold a valid emergency dispatcher certification from APCO, NENA, or a state agency, and/or a DoD Telecommunicator I/II certification.

Expected   Skills and Competencies:

- Computer skills   required , including Word, Excel,   PowerPoint,   and e-mail applications. Good judgment and exceptional communication skills.

- Must have an ability to independently prioritize requests by level of urgency.

- Must have the ability to work unsupervised and   possibly alone   during various levels of urgency and call volume.

- Complies with   applicable safety, environment, health, and waste management policies and procedure.

Physical and/or Other Requirements :

- Willingness and ability to deploy to Antarctica for extended periods

- Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

- Successful completion of drug screening and background check required by employer

- Successful completion of Federal Background Check required by the NSF

- Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.

- Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.

- Must   participate   in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety   objectives .

- Valid Driver’s License issued in the United States

- No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain and   maintain   facility credentials/authorization. Note: US Citizenship is   required   for facility credentials/authorization at this work location.

Safety   - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and   maintaining   a safe work environment. As   appropriate , each employee   is responsible for   completing all training requirements and fulfilling all self-aid/ buddy   aid responsibilities,   participating   in emergency response tasks, and serving on safety committees and teams.

Quality   - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations.   Accordingly , each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance   - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies   pertaining to   jo b.

We are an equal opportunity   employer   and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Amentum is a drug free workplace.

by law.   Amentum   is a drug free workplace.

Boots Required:   Yes           X No