Passenger Services Representative

Position Responsibilities :

- Contributes to and   generally supports   efforts relating to Amentum’s   SafeUp ® Program.

- Responsible for manifesting, coordinating, reporting, and transport ing   of all USAP passengers.

- Utili zes personnel tracking software   to manifest passengers on USAP passenger flights.

- Coordinates commercial airline and accommodation requests for all redeploying USAP personnel.

- Formats and sends   accurate   and   timely   Advanced Passenger Advisory (APA) and   Departure Message   e-mails   for all intercontinental and intracontinental flights   via USAP listserv .

- Performs passenger check - in s   and provides   l oad   p lanner with passenger summary information.

- Updates the ATO Flight Information Channel, Flight Editor, Flight   Board   and station intranet as   required .

- Communicates via two-way radio   in accordance with   proper radio etiquette and procedures.

- Generates ,   posts , and updates   “b ag   d rag ”   and   t ransport manifests .

- Safely   operates   10-15 passenger   v an s .

- Handles confidential matters ( e.g.,   personnel actions,   medevac,   management reports,   personal travel information,   etc.)   in accordance with   ASC   policy.

- Reviews and updates departmental procedures, as needed.

- Performs a variety of clerical duties such as typing, word processing, answering phones and filing.

- Communicates professionally, both orally and in writing, with participants.

- Performs other duties as   required .

Required Education, Experience, Certificates and Licenses:

- High School diploma or   GED

- Minimum of two years of   c ustomer   s ervice and /or   administrative   experience .

Expected Skills and Competencies:

- Advanced computer skills and knowledge of Microsoft Office software programs.

- Ability to work effectively in a team environment.

Preferred:

- Previous   experience in a travel services position.

Physical and/or Other Requirements :

- Willingness and ability to deploy to Antarctica for extended periods

- Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

- Successful completion of drug screening and background check required by employer

- Successful completion of Federal Background Check required by the NSF

- Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.

- Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.

- Must   participate   in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety   objectives .

- Valid Driver’s License issued in the United States

- No clearance   requirement   but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain and   maintain   facility credentials/authorization. Note: US Citizenship is   required   for facility credentials/authorization at this work location.

Safety   - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and   maintaining   a safe work environment. As   appropriate , each employee   is responsible for   completing all training requirements and fulfilling all self-aid/ buddy   aid responsibilities,   participating   in emergency response tasks, and serving on safety committees and teams.

Quality   - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations.   Accordingly , each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance   - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies   pertaining to   job.