Passenger Services Supervisor

Position Responsibilities:

- Oversees all aspects of passenger operations including manifesting passengers, sharing flight movement information via e-mail and public displays, checking passengers in for flights, and coordinating passenger transportation.

- Trains Passenger Services Representatives on all aspects of passenger processing and advanced use of Pipeline software.

- Supervises and evaluates employees' performance throughout the season and   is responsible for   end-of-season employee evaluations.

- Oversees the manifesting of passengers between McMurdo and Christchurch, NZ, South Pole Station, and various Field Camp locations.

- Coordinates with ATO Manager to manage passenger numbers on all flights and coordinates the prioritization of passengers, when necessary.

- Coordinates South Pole passenger movements with South Pole Station management.

- Interfaces with all USAP organizations and Antarctica New Zealand ( AntNZ ) personnel to troubleshoot issues related to passenger manifests or transport.

- Interacts with the National Science Foundation (NSF), military, and other agency officials, via e-mail, over the telephone and in person, in a professional and tactful manner.

- Coordinates with the Antarctica Support Contract (ASC) Area Director, USAF, and   Medical   personnel   regarding   medevac passenger flight requirements.

- Coordinates with the NSF Station Manager and/or NSF Representative and other agency/international program (Research Ships, Italian Antarctic Program, Australian Antarctic Division and   AntNZ ) coordinators to   determine   passenger priorities.

- Coordinates with the NSF Administrative Coordinator   regarding   Distinguished Visitor schedules and transport.

- Ensures the successful redeployment of all ASC, military, NSF, grantee, and contracted agency personnel (approximately 1,300 people per season).

- Schedules and   facilitates   redeployment meetings for all ASC personnel, including coordinating the participation of other departments.

- Oversees the   accurate   and   timely   distribution of Advanced Passenger Advisory and Departure/Return Message e-mails via USAP listserv.

- Constantly coordinates with Christchurch Travel office personnel   regarding   flight information and redeploying personnel travel preferences.

- Conducts daily coordination with Shuttles Supervisor for the movement of passengers to and from the airfields, including providing updates of schedule or passenger changes.

- Represents   ATO   regarding   Pipeline software issues and is the Point of Contact (POC) at McMurdo Station for Pipeline questions.

- Handles confidential matters ( i.e.   personnel actions, medevac, management reports, personal travel information, etc.)   in accordance with   ASC policy.

- Communicates professionally, both orally and in writing, with subordinates to relay all information needed to successfully perform their duties. This includes, but is not limited to, staff meetings, performance appraisals, job requirements, division metrics, projects, Quality Standard Procedures, and safety practices.

- Communicates via two-way radio   in accordance with   prescribed procedures and proper radio etiquette.

- Reviews and updates departmental procedures.

- Responsible for   maintaining   a safe workplace and ensuring that safety is the highest priority in the workplace.

- Performs other duties as   required .

Required Education, Experience, Certificates and Licenses:

- High School diploma or   GED

- A minimum of four years administrative experience, preferably in Antarctic Terminal Operations or a comparable position.

- At least one   of the four   years ’ experience must have been in a supervisory role .

Expected Skills and Competencies:

- Advanced computer skills and knowledge of Microsoft Office   Suite (Word, Excel, Outlook)

- Ability to work effectively in a team environment.

Preferred:

- BS/BA degree preferred.

- Proficiency   with widely distributed travel or transportation databases used to track passenger movements.

Physical and/or Other Requirements :

- Willingness and ability to deploy to Antarctica for extended periods

- Successful completion of Medical and Dental examinations required by the NSF for deployment to Antarctica

- Successful completion of drug screening and background check required by employer

- Successful completion of Federal Background Check required by the NSF

- Must be willing and able to lift and move items, parts, assemblies, and equipment up to the safety regulation maximum as required by the position.

- Must be willing and able to perform physical activities including heavy lifting, climbing in and out of equipment, crawling, and working outdoors in extreme cold as required by the position.

- Must   participate   in community programs, such as “house-mouse” (chores), “daisy-picking” (cleaning-up around the station), recycling efforts & safety   objectives .

- Valid Driver’s License issued in the United States

- No clearance requirement but the contract and/or the site requires US Citizenship to be approved for access. (includes NACI / T1, MRPT, CAC):  Must be able to obtain and   maintain   facility credentials/authorization. Note: US Citizenship is   required   for facility credentials/authorization at this work location.

Safety   - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and   maintaining   a safe work environment. As   appropriate , each employee   is responsible for   completing all training requirements and fulfilling all self-aid/ buddy   aid responsibilities,   participating   in emergency response tasks, and serving on safety committees and teams.

Quality   - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations.   Accordingly , each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.

Procedure Compliance   - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies   pertaining to   job.