About this role
Purpose of Position
- CASETiFY is one of the leading global lifestyle brands to offer customizable tech accessories. We're industry leaders when it comes to trend forecasting and protecting what matters most; the community platform for creativity and self-expression. We are expanding our team in order to deliver the best-in-market engagement and products for our growing community.
- CASETiFY is looking for an entrepreneurial, creative and passionate Assistant store Manager. The ideal candidate will hit the ground running, thrive in a fast paced environment and be detail oriented. They must be a self-starter and a team player with the ability to quickly identify areas of opportunity to create procedures that increase efficiency, scalability and effectiveness.
Job Description
- This role reports directly to the Retail Area Manager.
- Responsible for day-to-day operation of the stores and ensure the achievement of sales targets, KPIs and operational efficiency.
- Lead, supervise and train the team in providing excellent customer service, manage customer feedback and understand customer needs by asking the right questions.
- Develop and coach the team; provide appropriate level of performance feedback to increase confidence and capability and manage staff turnover.
- Build customer rapport and loyalty through an engaging in-store experience.
- Motivate and inspire the team by communicating a compelling vision and purpose which encompasses the CASETiFY’s Core Values.
- Link up with global support in retail operations, logistics and projects of the company.
Requirement
- 5+ years of experience in retail with at least 3 years in a management role is preferred but not essential. We also welcome applicants who are looking to take the next step up in their career.
- Experience in leading and motivating a team to achieve KPIs and deliverables.
- Passionate about the retail industry, technology, fashion, lifestyle brands, and being a part of a growing team.
- Great problem-solving skills and interpersonal skills.
- Strong leadership, excellent interpersonal, customer service & communication skills.
- Fluent in English, excellent in verbal and written communication, presentation skills.
- Basic computer skills.