Retail Sales Associate (Boston)

Your Job:
As a Retail Sales Floor Lead at Brooks, you play a critical role in delivering the premium service experience customers expect. You serve as a front-line brand ambassador, using your expert product knowledge and strong service skills to educate customers and support your teammates. You help drive a productive atmosphere on the sales floor by modeling exceptional service, supporting staff training, and stepping in as the point person for customer conflict resolution and operational problem-solving when store management is not present. You take ownership of daily floor execution, help maintain a well-organized and visually strong environment, and provide leadership that elevates the customer experience, your peers’ performance, and overall store performance.

Your Responsibilities:

•Create a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand; from greeting to checkout.
•Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
•Develop a strong understanding of runners and those aspiring to be active, to build authentic relationships with our customers.
•Guide customers in selecting the right footwear, apparel, and accessories; support fitting and gait analysis service as trained.
•Recognize appropriate opportunities to understand and solve for secondary customer needs.
•Stay up to date on all product technologies, features, and benefits.
•Be a fit expert by becoming proficient in the Brooks fit process for footwear, apparel, and bras.
•Maintain readiness through daily merchandising, cleaning (including floors, bathrooms, etc.), organization, and sales floor stock replenishment.
•Participate in inventory processes, including receiving, counting, and stocking back-of-house inventory.
•Accurately perform POS transactions.
•Support store events and activations as needed.
•Communicate effectively with store leadership and teammates to support store goals.
•Demonstrate regular, dependable attendance and contribute to a positive team culture.
•Perform other duties as assigned by store leadership.

Qualifications:

•1+ years of relevant retail experience preferred
•Availability to work two to three shifts a week, including evenings and weekends
•Moderate computer proficiency and ability to quickly learn new computer programs
•Accurate POS and inventory counting abilities
•Ability to lift up to 50 lbs. and stand for extended periods
•Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
•Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
•Keen attention to detail in executing tasks while understanding broader store and business needs
•Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
•Embraces and lives the Brooks values!

Compensation: The pay range for this position is $21.75 - $30.45 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.  
 
 
Other:
Brooks is proud to offer a robust benefits package to our employees and their families! 
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. 
Bonus- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.  
Paid Time Off- Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave.  
Perks- including product discounts and giveaways, employee recognition, and fitness discounts

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, the presence of a physical, mental, or sensory disability, marital status, pregnancy (including childbirth and related conditions), caste, citizenship or immigration status, honorably discharged veteran or military status, actual or perceived victims of domestic violence, harassment, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained service animal by a person with a disability, or on any other basis protected by federal, state, or local law, or any other non-merit based factors.