About this role

Tesla Motors is looking for an experienced SC to work on one of the most progressive vehicle brands in the world. This position requires a significant amount of customer interaction, so the ideal candidate will not only possess the customer service acumen, but also the ability to provide a basic level of technical support service. This position is located in Taichung. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

•Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.

•Manage the vendor performance and cost control with the effective tools and skills.

•Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.

•Order the supplies and facility maintenance. Well manage the cleaning vendor.

•Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.

•Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.

•Make sure the environment of reception is tidy and all facility/displayed food are in place.

•Effectively handle multiple priorities, organize workload, and meet deadlines.

•Work closely with the Service team to support the team to achieve KPI and customer satisfaction.

•能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務

•運用有效的工具和技能管理供應商狀況以及成本控制

•訂購耗材以及維修設備，有效管理清潔廠商

•接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容

•以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答

•適時支援服務顧問以確保客戶擁有最佳的服務體驗

•確保接待櫃台整潔，所有的用品以及供應茶水整齊排列

•有效地安排及處理多項事務，並在特定時間內完成工作

•與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度