About this role
Customer facing / front of house
Responsibilities
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
Responsibilities
• Available to work on administrative activities such as purchase order, payment requests, vendor set-up and other management requests.
• Manage the vendor performance and cost control with the effective tools and skills.
• Timely budget and payment submission. Evaluate the performance of each vendor to bargain the best interest for Tesla.
• Order the supplies and facility maintenance. Well manage the cleaning vendor.
• Answer phones, directing calls to appropriate staff and taking messages as needed. Serve the customers courteously and find the appropriate answers as per the customer's questions. Ensure a great experience for customers.
• Communicate with callers in a professional, friendly and efficient manner. To be back up when service advisors are absent.
• Make sure the environment of reception is tidy and all facility/displayed food are in place.
• Effectively handle multiple priorities, organize workload, and meet deadlines.
• Work closely with the Service team to support the team to achieve KPI and customer satisfaction.
工作內容
• 能夠勝任行政事宜，例如採購訂單、付款要求、供應商設置，以及其他管理事務
• 運用有效的工具和技能管理供應商狀況以及成本控制
• 訂購耗材以及維修設備，有效管理清潔廠商
• 接聽電話，根據客戶需求將電話轉接給相關專業同仁並記錄內容
• 以專業、親切且有效率的態度與客戶溝通，依據客戶每個問題提供最適當的解答
• 適時支援服務顧問以確保客戶擁有最佳的服務體驗
• 確保接待櫃台整潔，所有的用品以及供應茶水整齊排列
• 有效地安排及處理多項事務，並在特定時間內完成工作
• 與服務團隊緊密合作，協助團隊達成KPI目標以及客戶滿意度
Benefits
In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Employee Welfare Committee
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company
福利
除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險
- 全球員工協助方案 (EAP) 和協助資源
- 員工購車計劃
- 職工福利委員會
- Eshop精品員工優惠
- 特殊場合的慶祝禮物
- 員工推薦計劃
本公司保留更改福利項目的權利。