Order Operations Specialist

The Taiwan-based Order Operations Specialist is a member of the Global Order Operations team, and participates in order management, compliance, and effective communication with cross-functional teams. This is a back-end operations role and is not customer facing.

- Performs daily processing of all operational aspects of vehicle orders, including but not limited to monitoring and evaluation of all orders, configurations, invoicing, trade ins and preparing reports
- Maintains the highest level of integrity and discretion in handling sensitive company and customer information; acts responsibly and truthfully in all interactions to uphold the company’s values and protect confidential data from unauthorized disclosure.
- Ensures compliance to all company and regulatory policies related to the order management process
- Manages communication and responds to order-related requests from Sales, Delivery, Service and other departments throughout the organization
- Records information and ensures data integrity in CRM and other internal systems that support sales and delivery, production and financial management
- Coordinates with IT, Finance and the field teams to ensure orders are accurately captured in all downstream systems. Resolves data, invoicing and pricing issues as needed
- Keeps up to date with regional Order Ops colleagues with similar functional specialties, to help enforce consistency of process across regions
- Investigates system discrepancies quickly and finalizes solutions. Troubleshoots and articulates specific ideas on how to further refine systems or processes.
- Maintains the highest level of integrity and discretion in handling sensitive company and customer information; acts responsibly and truthfully in all interactions to uphold the company’s values and protect confidential data from unauthorized disclosure.
- Participates in special projects as needed

- Minimum Bachelor’s degree or 2+ years’ experience in an operationally-related role
- Superior attention to detail under tight deadlines
- Strong sense of teamwork and responsibility
- Excellent time management, organizational, and communication skills
- Ability to adapt to frequent change
- Comfort working with multiple teams and colleagues from various management levels and in different locations
- Fluency in spoken and written English.
- Proficiency in Microsoft Excel, Word and Outlook
- Experience with Salesforce a plus

Benefits

In addition to a competitive compensation package, Tesla Taiwan is pleased to offer the following benefits for employees:

- Employee Stock Purchase Plan (ESPP)

- Comprehensive Medical Coverage

- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources

- Employee Vehicle Purchase Program

- Employee Welfare Committee

- Employee Merchandise Discounts

- Celebratory Gifts for Special Occasions

- Employee Referral Program

The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees, and such benefits may also be subject to terms and conditions determined by the Company

福利

除了具有競爭力的薪酬方案外，Tesla台灣為員工提供以下福利：

- 員工認股計劃（ESPP)

- 團體醫療保險

- 全球員工協助方案 (EAP) 和協助資源

- 員工購車計劃

- 職工福利委員會

- Eshop精品員工優惠

- 特殊場合的慶祝禮物

- 員工推薦計劃

本公司保留更改福利項目的權利。