Senior Technical Program Manager (NPI)

WHOOPBoston, MassachusettsOn-siteFull-timeSenior, 5–8 yearsListed 2 months ago

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About this role

RESPONSIBILITIES:

- Own end-to-end manufacturing program execution for a hardware product from early development through mass production launch, serving as the primary manufacturing program lead.

- Lead manufacturing readiness across EVT, DVT, PVT, pre-production, and production ramp, ensuring milestones are achieved on schedule and with high quality.

- Develop and maintain integrated program plans, build schedules, critical paths, risk registers, issue trackers, and validation milestones across internal teams and manufacturing partners.

- Drive manufacturing process development, documentation, optimization, and validation in partnership with Manufacturing Engineering, Test Engineering, Quality, and Operations.

- Coordinate build planning and execution, including build objectives, factory readiness, equipment deployment, process validation, test integration, issue resolution, post-build closure, and exit criteria for each build phase.

- Drive ramp readiness by ensuring yield, throughput, capacity, staffing, equipment, process documentation, and operational handoff criteria are understood, tracked, and achieved before mass production.

- Establish and drive the manufacturing NPI operating cadence during critical program phases, including build readiness reviews, cross-functional issue reviews, leadership updates, timely decisions, and accountability across a focused cross-functional team.

- Identify program risks early and drive cross-functional issue resolution with clear ownership, root cause analysis, corrective actions, escalation paths, and recovery plans while balancing schedule, quality, cost, and manufacturing readiness.

- Communicate clear program status, key decisions, risks, and recovery plans to engineering, operations, and leadership stakeholders.

- Build strong working relationships with contract manufacturers and suppliers to ensure successful execution of manufacturing activities and production readiness.

- Contribute to improving manufacturing program management processes, documentation, and tools to enable more scalable and predictable NPI execution.

QUALIFICATIONS:

- Bachelor's degree in Engineering, Supply Chain, Manufacturing, or a related technical field.

- 5+ years of experience in technical program management, manufacturing development, hardware engineering, or a related field.

- Experience owning at least one complete hardware product development cycle from prototype through mass production launch, including EVT, DVT, PVT, and production ramp.

- Proven ability to independently lead manufacturing programs with cross-functional engineering teams and external manufacturing partners.

- Experience working directly with overseas manufacturing partners, particularly in Asia, within consumer electronics or other high-volume hardware industries.

- Strong understanding of manufacturing processes including SMT, mechanical assembly, test, validation, and pack-out.

- Demonstrated ability to navigate ambiguity, prioritize effectively, and drive decisions across engineering and operations teams.

- Excellent communication and organizational skills, with the ability to tailor messaging for technical teams and leadership audiences.

- Proficiency with Excel, Jira, Confluence, Gantt/scheduling tools, Google Workspace, and PLM systems (Arena preferred).

- Willingness to travel internationally up to 25% to support supplier builds, validation activities, and production launches.