Ownership Loyalty Advisor (m/w/d) – Berlin

Tesla is on a mission to build a world of amazing abundance. With record-breaking growth over the years, the Ownership & Loyalty Advisor team is looking to expand to grow our customers’ renewals. Our current owners are the best advocate of the Tesla story and a key part of achieving our goal & mission. Keeping them engaged, satisfied & retained is therefore critical to us.

As an Ownership & Loyalty Advisor, you will be the trusted voice that keeps this community engaged, inspired, and coming back. You won’t just be managing a sales pipeline; you will be building lasting relationships, turning every conversation into a connection and every connection into a lifelong Tesla Owner.

- Own your sales pipeline:  Activate, enrich & convert a robust sales opportunities pipeline by conducting regular engagement activities with existing owners. Guide them through sales process, including financing, trade-ins and delivery expectations, each one as an opportunity to re-ignite passion for Tesla

- Act as a central & trusted Tesla point of contact  for current owners with various level of maturity in their renewal journey. Understand their uniqueness to propose a tailored renewal solution

- Plan & maximize :   the output of each day by leveraging omni-channel communication (phone, emails, live chat and others) to secure timely, accurate & customized follow-ups maximizing our renewal rates

- Achieve targets : Actively contribute to the achievement of sales & delivery goals by meeting and exceeding renewal & retention rate targets. Your success will be measurable, visible & celebrated

- Constructive feedback : As a frontline representative interacting with our customers all day, you will pass on valuable inputs to improve products, processes, and the entire customer renewal experience

- Collaboration : with delivery, store & HQ teams to ensure seamless test drives, customer handovers, proactive pre-delivery support, accurate contract and financing information processing, and more!

- Master industry trends and best practices : including utilization of new technology, web resources and competition landscape to delivery world-class experience

- Passion for Tesla's mission and products, and a desire to share this with others

- Excellent communication skills and the ability to build rapport with customers across multiple channels (phone, email, chat)

- The ability to explain complex topics to customers in simple terms

- Focus on educating and understanding customers' needs, with a natural ability to turn conversations into lasting relationships

- Ability to work in a fast-paced, high-pressure environment, and prioritize multiple tasks and deadlines

- Strong attention to detail and organizational skills

- Ability to work independently and as part of a team

- Valid Driver License