About this role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This position is located at our Service Center; however, the role will require travel as needed and directed by management. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.
- Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention
- Return missed phone calls, email in no less than 5 minutes
- Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
- Accurately record issues and data into Dealer Management System. Attention to detail critical
- Conduct Transactions w/ system; walk customer through correction and provide summary.
- Communicate estimated completion time, regular updates and follow through on each customer vehicle.
- Coordinate the detail of every vehicle prior to delivery.
- Coordinate the delivery time or pick up with each customer.
- Follow up with Customer on services provided; ensure they are satisfied with the work performed.
- Perform detailed daily record keeping and reporting
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goals
- Dealer Management System(s), Outlook, and MS Office
- Associate Degree or certificate in Automotive Technology, or equivalent, preferred
- Retail automotive service experience, preferred
- Fluency in Chinese and English
Benefits
In addition to a competitive compensation package, Tesla Hong Kong is pleased to offer the following benefits for employees:
- Employee Stock Purchase Plan (ESPP)
- Comprehensive Medical Coverage (Extended to Employees' Dependents)
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources
- Employee Vehicle Purchase Program
- Tesla Vehicle Experience Program
- Employee Merchandise Discounts
- Celebratory Gifts for Special Occasions
- Employee Referral Program
The Company reserves the right to make changes to the Total Rewards benefits without prior notification/approval from the employees.
福利
除了具有競爭力的薪酬方案外，Tesla 香港為員工提供以下福利：
- 員工認股計劃（ESPP)
- 團體醫療保險 (包括配偶及子女)
- 全球員工支援計劃 (EAP) 和協助資源
- 員工購車計劃
- Tesla 車輛體驗計劃
- Eshop精品員工優惠
- 節慶禮物
- 員工推薦計劃
本公司保留在未經員工事先通知/同意的情況下更改總薪酬福利的權利， 此類福利也可能受到本公司決定的條款及細則約束。