Technical Support Engineer, Commercial Charging

The Technical Support Tier 2 team utilizes critical thinking and acquired product knowledge to provide a world class level of support for Tesla Commercial Charging products. The position is available in the following locations: San Jose or Fremont, CA, Austin, TX, Buffalo, NY, and Henderson, NV.

Retrieve and review remote system logs with proprietary tools to remotely troubleshoot complex hardware and operational issues with power conversion systems, computers, cabinets and more  Provide technical expertise and guidance to our commercial Field Service Technicians  Respond to alerts in a highly time sensitive manner to maximize customer experience  Manage group and personal queues of service tickets pending action  Collaborate with global technical teams to find solutions for inquiries and to ensure proper handoff  Utilize Linux to establish SSH connections with proprietary systems around the world  Contribute feedback for improvements in Tesla’s service and monitoring platforms

Bachelor's Degree in a technical or science field, or Electrical engineering, Physics, Computer Science, or equivalent experience Understanding of basic electrical theory and experience with emphasis on AC/DC power systems or other electronic systems, devices or components  Experience with CRM systems, mobile case/ticketing systems, and bug-tracking systems  Flexible availability to work any shift (Day, Weekends, Holidays, etc.)  Proven track record of adapting in a fast-paced, detail-oriented environment  Excellent judgement in solving critical problems, ability to independently make decisions with limited direction  Ability to prioritize workflows effectively according to multiple criteria

Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program