About this role
Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.
Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.
What You’ll Do:
- Lead onboarding and role-based training programs across all Pharmacy Operations functions.
- Develop, maintain, and deliver instructor-led, hands-on, virtual, and LMS-based training programs.
- Partner with cross-functional SMEs to develop and maintain standardized training materials that align with operational processes, SOPs, and regulatory requirements.
- Coordinate training associated with new products, equipment, process improvements, and SOP updates.
- Establish and maintain role-based learning paths, competency assessments, training matrices, and employee qualification records.
- Monitor training completion, competency, compliance, and training effectiveness using established metrics and reporting tools.
- Identify retraining opportunities through quality events, audits, process changes, operational metrics, and leadership feedback.
- Collaborate closely with Pharmacy Operations, Compounding, Quality, Compliance, Supply Chain, Product Development, Operational Excellence, and Workforce Management to ensure consistent training and workforce readiness across all Pharmacy Operations locations.
What You’ll Bring to the Team:
- 3+ years of experience in pharmacy operations, healthcare, manufacturing, laboratory operations, or another regulated environment.
- Experience developing and delivering operational training programs in a fast-paced environment.
- Demonstrated ability to build training materials, facilitate learning, and manage employee competency programs.
- Strong project management, organization, and communication skills with the ability to manage multiple priorities.
- Experience partnering with cross-functional teams to implement process improvements and operational initiatives.
- Experience using Learning Management Systems (LMS) and Microsoft Office applications.
- Knowledge of quality systems, regulatory requirements, and standardized work practices is preferred.
- A collaborative mindset with a passion for developing people, driving continuous improvement, and building scalable training programs.
We’ve Got You Covered:
- Full medical, dental, and vision insurance + OneMedical membership
- Healthcare and Dependent Care FSA
- 401(k) with company match
- Flexible PTO
- Wellbeing + Learning & Growth stipends
- Paid parental leave + Fertility benefits
- Pet insurance
- Student loan refinancing
- Virtual resources for mindfulness, counseling, and fitness
At Ro, we believe that our diverse perspectives are our biggest strengths — and that embracing them will create real change in healthcare. As an equal opportunity employer, we provide equal opportunity in all aspects of employment, including recruiting, hiring, compensation, training and promotion, termination, and any other terms and conditions of employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, familial status, age, disability and/or any other legally protected classification protected by federal, state, or local law.
Ro is committed to providing reasonable accommodations for qualified individuals with disabilities in our application and interview process. If you require a reasonable accommodation in the application or interview process, please contact us at [email protected].
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