Salesforce Developer

About the Role

We are looking for a technically capable and detail-oriented Salesforce Developer  to support Salesforce systems, process improvements, and business operations across our global organization.

The role will work closely with senior Salesforce developers and the Systems & Process Improvement Manager to maintain and improve Salesforce configurations, workflows, automations, data quality, documentation, and system processes. Over time, the role may expand to platforms such as ServiceNow and NetSuite .

Key Responsibilities

- Support Salesforce configuration, maintenance, workflows, and automation using Flow Builder, Process Builder, and declarative tools .

- Analyze existing processes and configurations to identify opportunities for simplification, standardization, and automation .

- Perform data gathering, root cause analysis, and performance analysis to support process improvements.

- Maintain accurate process documentation, configuration records, change logs, and process maps .

- Support testing, documentation, and controlled deployment of Salesforce changes.

- Monitor platform and process performance and prepare reports on improvement initiatives.

- Support data quality and data hygiene activities within Salesforce.

- Collaborate with global stakeholders across different time zones.

- Provide knowledge transfer and support users on Salesforce changes and process improvements.

- Gradually contribute to improvement initiatives across platforms such as ServiceNow and NetSuite .

Required Skills & Qualifications

- 3–5 years of experience with Salesforce or another technical CRM platform.

- Hands-on experience with Salesforce Flows, automation, and platform configuration .

- Good understanding of Salesforce data, objects, reports, and workflows.

- Experience with process documentation, change management, and system governance.

- Strong analytical and problem-solving skills, including data analysis and root cause analysis.

- Strong written and verbal communication skills in English.

- Ability to work independently and collaborate with global teams.

Nice to Have

- Experience with Python, JavaScript, or Apex .

- Exposure to ServiceNow, NetSuite, ITSM, asset management, or procurement workflows .

- Understanding of REST API integrations .

- Salesforce or other CRM certifications.

- Experience working with international/APAC teams.