Technical Support Executive

Job Description – Technical Support Executive  
Miko is looking for a Tech Support Executive who possesses excellent communication skills, a strong tech background, and a passion for providing outstanding customer support. As a Tech Support Executive, you will play a crucial role in ensuring our customers have a seamless experience with our Miko robots. You will be responsible for addressing customer inquiries, resolving technical issues, and going the extra mile to exceed customer expectations. Responsibilities:  Provide top-notch technical support to customers through various channels, including email, chat, and phone  Troubleshoot and resolve technical issues related to our IoT devices, ensuring prompt and accurate solutions  Collaborate with cross-functional teams to escalate and resolve complex technical problems  Document customer interactions and resolutions in our support system  Proactively identify and communicate recurring issues to the product and engineering teams for resolution  Stay up-to-date with product knowledge and updates to provide accurate and effective support  Assist in creating and updating support documentation and resources for customers  Demonstrate a strong customer-centric attitude and a commitment to resolving issues promptly Requirements:  A bachelor's degree in a relevant field or equivalent work experience  0-2 years of experience in technical support, preferably with IoT devices  Strong technical background with the ability to quickly grasp complex technical concepts  Excellent communication skills, both written and verbal  Proficiency in using support ticketing systems, with knowledge of Zendesk preferred  Ability to work effectively in a fast-paced startup environment  Ability to work remotely with limited supervision  Comfortable working night shifts as part of a rotational schedule  A proactive and problem-solving mindset with a dedication to customer satisfaction  Exceptional attention to detail and organizational skills If you are a tech-savvy individual with a customer-centric attitude and a passion for solving technical challenges, we encourage you to apply for the Tech Support Executive position at Miko.