About this role
We are a Premium Partner of Zoho , providing end-to-end solutions and support to clients across industries. We are committed to delivering exceptional service and ensuring our clients maximize their experience with Zoho products.
Job Summary:
We are looking for a dedicated Customer Support Executive to assist our clients with their Zoho solutions. The ideal candidate will have strong communication skills, a customer-first mindset, and the ability to troubleshoot issues effectively.
Requirements
- Respond promptly to customer inquiries via email, chat, and calls.
- Troubleshoot technical issues and escalate complex problems to the appropriate teams.
- Provide product guidance, training, and support documentation to clients.
- Maintain accurate records of customer interactions and resolutions.
- Identify recurring issues and suggest improvements to processes.
- Ensure customer satisfaction and maintain a professional relationship with clients.
Qualifications & Skills:
- Bachelor’s degree or equivalent experience.
- Strong communication and interpersonal skills.
- Problem-solving mindset and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Patience and empathy in dealing with customer issues.