About this role
This consultancy will strengthen the availability and quality of migration information and services at points where young people already seek support, by enhancing hotline systems, feedback loops, and coordinated referral pathways as they continue to seek migration opportunities amid limited access to reliable, timely and verified information on safe and regular pathways. Existing support lines e.g. hotlines, migrant resource centers and digital platforms are underutilized or constrained by fragmented referral systems, week feedback mechanisms and inconsistent case management procedures.