Associate Customer Success Manager

Within 90 Days, You'll

- Work with cross-functional teams to learn the Sitetracker product and capabilities.

- Undertake internal certification to accelerate your product knowledge and onboarding.

- Work closely with customer success, and other teams, to establish yourself internally.

- Meet and familiarize yourself with customers within your book of business.

- Establish and become the main point of contact for your customers.

- Establish cadence and regular interaction with your customer base.

- Understand customer’s use cases and ST adoption at a high level

Within 180 Days, You'll

- Be a trusted advisor and advocate for your customers.

- Partner with your customer’s leadership to develop a blueprint for success.

- Understand the customer’s business goals and objectives.

- Identify and measure potential new KPIs for your customers.

- Align your customer goals with Sitetracker functionality and roadmap.

- Create an action plan to deliver against goals, KPIs, and functionality.

- Identify additional revenue-generating opportunities.

- Masterfully articulate the Sitetracker value proposition.

- Ensure you have referenceable customers to support a wider global sales effort.

- Contribute to opportunities for process improvement and continue to develop your own Sitetracker product knowledge.

Within 365 Days, You'll

- Continuously act as a trusted advisor to the customer, and develop high-level relationships with stakeholders and project sponsors.

- Continuously develop strategic account plans for your customers to support product expansion and ensure customer retention.

- Engage with Sitetracker Product & Engineering to support and communicate customer requests around product roadmaps, customizations, or enhanced product functionality.

- Establish yourself as an integral part of the customer success team.

- Have a great time with in an exciting, fast paced environment!