About this role
Within 90 Days, You'll
- Develop a foundational multi-quarter Technical Account Plan for each of your core accounts, bridging architectural strategy with initial operational goals.
- Establish a continuous cadence for logging key technical trade-offs and updating architectural state changes immediately as customer systems evolve.
- Begin serving as a Strategic Advisor, providing initial consulting and solution leadership for critical customer transformation initiatives.
Within 180 Days, You'll
- Lead structured quarterly technical syncs with customer stakeholders, validating that their system reality still aligns with their business objectives.
- Proactively identify adoption risks and guide customers through change management, ensuring new processes and behaviors are successfully adopted.
- Drive sound solution decisions by evaluating tradeoffs and directing solution architects and engineers, connecting technical choices to measurable business outcomes.
Within 365 Days, You'll
- Own the long-term architectural strategy for your core accounts, consistently maximizing value realization and driving annualized services growth.
- Influence executive-level product strategy by providing valuable customer insights and recommendations.
- Serve as the indispensable trusted advisor for your customers, guiding them through complex business and technology transformations that yield significant, measurable success.