About this role
Barista
Barista Experience Required
PRN - Requires a flexible schedule with availability to work various shifts
Hourly Rate - $16.50
Regardless of position, Garlands employees have the unique opportunity to connect with members, create joy and happiness, mentor positive energy , inspire others and, most of all, be inspired.
Benefits for Full-time Employees (30 hours + per week)
- Paid time off
- Paid holidays
- 401k (with match)
- Medical, dental and vision insurance
- Short and long-term disability
- Life insurance
All Employees (Full-time, Part-time & PRN)
- Heated, underground parking
- Upscale employee break room
- Employee referral awards
- Employee Assistance Program
- Uniforms provided
Principle Accountabilities for a Barista:
- Prepare incredible quality drinks, in a fast and sometimes hectic environment.
- Produce exceptional quality drip and pour over coffee, espresso drinks with consistent espresso and milk quality.
- Latte art is expected on all hot milk drinks. Training will be provided.
- Focus, expertise, practice, resilience and confidence is required.
- Heat and serve prepared food items.
- Ensures that their experience and presentation of food and beverage items, table settings and surroundings meet and exceed the expectations of customers.
- Check the floor and tables for cleanliness in the Galleria.
- Clean and sanitize the work areas, seating areas and equipment/tools.
- Interact with customers to ensure their satisfaction, build trusted relationships and gain insight that is helpful in meeting their needs and serving them at the highest level of quality.
- Provides additional assistance to customers as needed (e.g., walk order to table when necessary, assist in selection of a gift, etc.).
- Supports other Baristas by cleaning, maintaining and restocking stations and completing related responsibilities to ensure seamless transition from one shift to the next.
- Describes and encourages the sale of menu selections.
- Inputs data into POS system.
- Works collaboratively with all co-workers and takes whatever action is necessary to provide the highest level of service to all Members of The Garlands.
- Follow health and safety sanitation guidelines.
Qualifications
Knowledge, Skills, & Abilities for a Barista:
- Must possess integrity and honesty while working in this highly autonomous position.
- Self driven.
- Must be a flexible, highly customer service and people oriented individual who demonstrates compassion, patience and understanding to an older adult population.
- Must be well organized with the ability to handle a variety of responsibilities and changing priorities, while maintaining an upbeat, customer service focus.
- Must be a team-oriented individual who enjoys working collaboratively with others, creating a positive and uplifting environment, and communicating effectively.
- Must be able to work a flexible schedule, including weekend and holidays.
- Excellent communication skills, attention to detail, initiative, follow through and sense of timing is required.
- The ability to learn and use the computerized ordering and billing system is essential.
- Experience having worked in a coffee shop is a plus.
- Takes pride in personal appearance and professional demeanor.
- Be able to handle interruptions and answer questions throughout shift.
Physical Requirements:
- Must be able to lift 15 lbs. (trays, large coffee pots, dish pans, pots, silverware, dry storage, linens, etc.).
- Must be able to stoop as well as stand and walk continuously
- Must be able to move arms and hands in various directions to clean tables and workstations
- Must be able to lift and move tables and chairs, boxes and other containers
- Must be able to use sharp utensils