Customer Service Representative (Bilingual - English/Spanish)

Customer Service Representative (Bilingual - English/Spanish)

Location: Farmingdale, NY

Hours: Monday – Friday, 9:00 AM – 5:00 PM

Pay Rate: $21.00 – $22.00 / hour

Position Type: Temp-to-Hire

Position Summary

We are seeking a dependable, detail-oriented Bilingual Customer Service Representative to join our fast-paced office team. In this high-volume role, you will be the main point of contact for dealer networks, commercial clients, and retail customers—ensuring accurate order entry, timely query resolution, and high-quality administrative support.

Key Responsibilities

Order Processing: Accurately enter high volumes of client orders, product exchanges, and returns received via phone, email, and fax into our inventory system.

Bilingual Support: Provide fluent customer service in both English and Spanish to assist diverse accounts, distributors, and direct clients.

Client Assistance: Answer incoming calls and emails regarding product specifications, inventory availability, shipping status, tracking numbers, and pricing quotes.

Account Maintenance: Resolve billing or order discrepancies, process claims, and maintain up-to-date customer contact records in the database.

Cross-Department Collaboration: Work directly with sales, warehouse, and shipping teams to track shipments and ensure on-time delivery.

Qualifications & Requirements

Language Skills: Must be fully bilingual in English and Spanish (spoken and written).

Experience: 1–3 years of experience in high-volume customer service, data entry, or order management (experience in distribution, manufacturing, or hardware/tools is a plus).

Technical Skills: Fast and accurate data entry/typing skills; proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with ERP/CRM software is preferred.

Communication: Excellent verbal and written communication skills with a professional demeanor.

Work Ethic: Strong attention to detail, strong problem-solving abilities, and the capacity to multitask in a busy office environment.

Schedule & Benefits

Schedule: Standard day shift, Monday through Friday, 9:00 AM to 5:00 PM (1 hr lunch)

Environment: On-site in Farmingdale, NY.

Career Growth: Temp-to-hire opportunity with long-term growth potential and full benefits upon direct permanent hire.

Compensation / Pay Rate (Up to): $21.00 - $22.00