In Room Dining Order Taker

Scope of Position

The In Room Dining Order Taker is primarily responsible for providing prompt and courteous service. He/she will have knowledge of our room service menu offerings in order to provide guests a luxury quality in-room meal or beverage experience in a hotel environment where attention to detail is key. The In Room Dining Order Taker will ensure the timeliness and enjoyment of every meal.

Position Requirements

- Professional demeanor appropriate for a luxury environment.

- Previous food and beverage experience in a hotel environment preferred.

- Knowledge of Micros or other Point of Sale (POS) systems.

- Must be of minimum legal age to serve alcohol according to state law.

- Food handling certificate & TIPS (Training for Intervention Procedures) certificate an asset.

- Knowledge of food and wine an asset.

- Able to work under pressure in a fast paced environment.

- Effective at listening, understanding, and clarifying the concerns and issues raised by guests.

Responsibilities

- Answer telephones using appropriate etiquette.

- Take all guests room service orders and communicate them to the servers.

- Answer questions on menu selections, and check with kitchen Associates.

- Make appropriate suggestion of food and beverages (employs suggestive selling and up selling technique).

- Notify guests and management of delays in service delivery.

- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

- Know ingredients, preparation, and proper presentation of all menu items and specials and ensure that every product delivered to the guest adheres to the highest quality possible.

- Record transaction in POS system at time of order.

- Complete closing reports and process all payment methods.

- Ensure proper details about the order and pricing/delivery times are communicated to the Kitchen and servers according to hotel standards.

- Follow all safety and sanitation policies when handling food and beverage.

- Know layout of room service area/hotel and location of all equipment and supplies.

- Maintain cleanliness and condition of the work areas and equipment.

- Ensure service trays are up to JW Marriott Turnberry Miami Resort & Spa before presenting it to a guest.

- Assist in setting up hotel amenities.

- Perform any other reasonable duties as required by management.

Education

- High school diploma or GED.

Skills and Abilities

- Able to communicate in the English language. Second language is a plus.

- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.

- Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

- Able to work in a fast paced environment.

- Physically fit in order to lift, pull and push items up to 50 pounds.

- Also requires standing/walking/reaching and bending throughout shift.