Security Officer (FT)

Scope of Position

The Security Officer ensures the safety and security of all guests, members, Associates, patrons, and visitors. He/she will strive to provide the highest degree of professional and courteous service and protect and care for the assets of JW Marriott Miami Turnberry Resort & Spa.

Position Requirements

- Professional demeanor appropriate for a luxury environment.

- Able to handle a multitude of tasks in an ever-changing environment.

- CPR, First Aid and AED Certifications, preferred.

- Knowledge of MS Shift, Key Watcher, SAFLOK is a plus.

- Minimum of six (6) months experience in a high-volume capacity, or luxury hotel/resort atmosphere preferred.

- Must possess a valid driver’s license as this position requires driving a company golf cart throughout the property.

Responsibilities

- Always comply with JW Marriott Miami Turnberry Resort & Spa regulations to encourage a safe and efficient resort operation.

- Adhere to office policies set forth by security management.

- Assist guests to their rooms or assist guests w/entry into their rooms according to hotel standards.

- Answer phones using standard greeting and assist the caller with their needs.

- Maintain continual surveillance of resort areas, bordering property, and CCTV systems.

- Always use proper radio etiquette.

- Complete security activity logs, documenting all activity during shift.

- Respond to all incidents in a timely manner.

- Ensure all incident reports are completed accurately.

- Defuse any incidents of threats or violence within the resort.

- Respond to emergency situations, including medical, security, guest complaints, etc.

- Administer First Aid/CPR, as necessary.

- Control all keys within the guidelines established.

- Check all packages and Associate bags via the staff entrance/exit, or entrance of the parking areas.
Maintain awareness of all suspicious persons and escort them off the property if warranted. Check and record identification of suspicious persons.

- Conduct rounds throughout the resort, paying particular attention to unsecured areas. Document any discrepancies.

- Knowledgeable of the resorts computerized locking system.

- Receive and process all lost and found items as per procedures established.

- Respond to all guest requests immediately.

- Perform any additional duties as required by management.

Education

- High school diploma: experience in a large hotel environment, preferred.

Skills and Abilities

- Able to communicate in the English language. Second language is a plus.

- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.

- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

- Must be able to work in a fast-paced environment.

- Must be physically fit to lift, pull, and push items up to 100 pounds.

- Also requires standing/walking/reaching and bending throughout shift.