Parts Counterperson

Heritage Ford has an opportunity for a full time employee as a Parts Counter person.
Ours is a customer oriented field and requires a person who can relate to our customers needs and offer professional assistance to help them resolve their parts concerns.

Parts Clerk/Counter-person:

- Sell products and/or services to repair the problem at hand and meet the customer's needs.

- Assist in keeping the parts department clean and orderly.

- Maintain the retail sales floor and displays to meet or exceed the dealership's standards and customer's satisfaction.

- Assist the Parts Manager with inventory management to ensure maximum sales and customer satisfaction.

- Provide service technicians with parts as required on a daily basis.

- Communicate efficiently with advisors and technicians to ensure efficient work flow.

- Communicate with customers in a timely manner when ordered parts arrive.

- Verify parts receiving documents.

- Follow prescribed cash, credit, and check processing procedures of the dealership.

- Attend training as prescribed by management to maintain proficiency in his/her job description.

- Use dealership equipment and resources safely and proficiently.

- Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with.

- Follow up on shortages and expedite by reporting to the Parts Manager.

- Perform other tasks as required by the Parts Manager.

. Requirements:

Parts Clerk/Counter-person:

- MUST HAVE PARTS DEPARTMENT EXPERAINCE

- Demonstrate analytical, organizational and communication skills.

- Solid understanding of parts room and shop environments.

- Strong organization skills, attention to detail, time-management, and multi-tasking skills.

- Must have knowledge of computers and ability to learn inventory system and other software.

- Ability to provide excellent customer service in a fast paced environment.

- Some lifting, sitting/walking around stock room.

- All potential employees must pass pre-employment testing to include a background check and drug screen.