About this role
Job Title
Technical Support Engineer
Job Scope
The Technical Support Engineer is accountable for addressing technical issues in a timely and efficient manner and maintaining strong relationships with partners and end users ensuring full satisfaction at all times.
Main Duties and Responsibilities
- Support the sales team with specifications on the company services, technical details, troubleshooting issues and comparisons pertaining to competitive models
- Support the direct manager in preparing tender specifications and request for proposals (RFPs) related to services that best suit client’s requirements and needs
- Analyze technical issues based on defined support processes and procedures and report actions accordingly
- Attend to technical issues raised by partners and end users in a timely and efficient manner
- Maintain strong relationships with partners and customers
- Ensure constant and effective communication with assigned vendors securing full support on technical issues
- Assist in the presentation of effective POC/demo to partners/end users
- Respond to after-hours support queries during assigned rotations and escalate issues if needed
Position Requirements
Education
Bachelor’s degree in Computer Science or any other related field
Experience
- At least 5 years of relevant experience.
- Deep knowledge of VMware products (e.g., vSphere, NSX, vSAN, VCF, VCD) and experience in troubleshooting and resolving complex technical issues.
- Hands on experience on VMware products.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
- A strong customer-oriented mindset with a focus on delivering high-quality support services.
- Ability to work effectively as part of a team and mentor junior team members.
- Relevant certifications such as VMware Certified Professional (VCP) or VMware Certified Associate (VCA) are a pl us.
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