About this role
iScala Support consultant1
Key Responsibilities
Functional Responsibilities
- Support and manage iScala Finance modules including: General Ledger (GL)
- Accounts Payable (AP)
- Accounts Receivable (AR)
- Fixed Assets
- Cash & Bank Management
- Financial Reporting
- Gather and analyze business requirements from finance stakeholders.
- Configure and support finance-related workflows and business processes.
- Support month-end and year-end financial closing activities.
- Work on issue resolution, process improvements, and system enhancements.
Technical Responsibilities
- Perform techno-functional analysis and troubleshooting.
- Support interfaces, integrations, and data validations.
- Work on: SQL queries
- Stored procedures
- Data extraction and reporting
- Batch jobs and reconciliation activities
- Coordinate with technical teams for customizations and enhancements.
- Support ERP data migration and validation activities.
Required Skills
Functional Skills
- Strong understanding of finance and accounting processes
- ERP finance process expertise
- Financial reporting and reconciliation knowledge
- Understanding of procurement-to-pay and order-to-cash cycles
Technical Skills
- iScala ERP support and customization
- SQL and database knowledge
- Reporting tools and data analysis
- Integration support and troubleshooting
- ERP data migration and validation
Preferred Experience
- Experience in managed services / AMS support environment
- Experience working with global customers
- Exposure to ERP integrations and automation initiatives
- Understanding of ITIL/support processes
Soft Skills
- Strong communication and stakeholder management
- Analytical and problem-solving mindset
- Ability to work independently in global delivery environments
- Ownership and proactive support attitude
Roles & Expectations
- Provide L2/L3 techno-functional support for iScala Finance operations.
- Coordinate with business users for issue analysis and resolution.
- Participate in enhancement, automation, and optimization initiatives.
- Ensure timely resolution of incidents and service requests.
- Support ongoing system stabilization and operational excellence initiatives.
- Work in rotational shift on IST morning (6am to 3pm) and afternoon (3am to 12am).