About this role
Area(s) of responsibility
Salesforce Functional (Senior business analyst):
Experience: 7 + years
- Must have good understanding of Salesforce Sales and Service Cloud
- Must have Automotive or Manufacturing domain experience
- Should have good understanding of Dealer management and Order management related processes.
- Should have good understanding of Salesforce, basic Salesforce Admin knowledge and its capabilities
- Must have experience of requirement analysis and detailing, fit-gap analysis, functional design documentation
- Must have experience in testing functionalities as per requirement
- Must have experience in conducting UAT with business users and trainings
- Should have good understanding of Sales and Service management process
- Should be able to leads or conducts requirements management activities, ensuring that the impact of changes are well understood and approved by the appropriate stakeholders
- Should be able to leads or conducts solution assessment and validation to ensure that functional and technical specifications meet the identified business needs
- Should have good communication skill