About this role
You'll be excited to work in this role if…
You love leading from the front - coaching a small, hands-on team while staying close to the day-to-day action.
What you'll be doing
- Lead, coach and support a small team to deliver operational excellence and outstanding customer service
- Conduct regular feedback and development conversations with team members
- Build a collaborative, customer focussed work environment
- Ensure every driver visiting the hub receives an exceptional experience
- Maintain high customer satisfaction by resolving issues quickly and effectively
- Oversee team operations including vehicle exchanges, returns and fleet management
- Monitor fleet readiness, maintenance schedules and vehicle availability
- Identify process improvements and ensure compliance with company policies, procedures and safety standards
What you'll bring to Splend
- A full, unrestricted Australian Driver's Licence
- Proven experience in an operations, retail, or service management role, ideally in automotive, logistics, or a customer-facing environment
- Strong leadership and people management skills, with a hands-on, lead-by-example approach
- Qualification or training in retail, customer service, or team leadership highly regarded
- Experience managing fleet or vehicle-based operations in a fast-paced, multi-priority customer service environment
Benefits & Support
💰 Bonus scheme: Opportunity to earn based on your performance
🎂 Day off for your Birthday!
🚘 Salary packaging with 15% employer contributions for Electric Vehicles
📖 Dedicated Learning & Development platform
💭 Employee Assistance Program
🎉 Socials: budget for team and company wide social initiatives
Our Process
Intro with our Talent team to understand your background, aspirations, and answer your questions.