About this role
IT Operations Specialist
We are looking for an IT Operations Specialist to support the day-to-day IT needs of our employees and ensure that access, devices, software, and IT processes are managed effectively and securely.
Responsibilities
- Manage employee access to company systems, including setting up, changing, suspending, and removing access when needed
- Handle the IT side of employee onboarding and offboarding, ensuring systems, accounts, and equipment are ready on time
- Manage company software, subscriptions, licenses, and user accounts
- Maintain accurate access records and regularly review permissions
- Provide day-to-day IT support for logins, permissions, accounts, software, laptops, and other technical issues
- Support basic IT security practices, including MFA, password requirements, admin rights, and access reviews
- Manage laptops and other company equipment, including inventory, assignment, setup, repairs, and replacements
- Manage email groups, shared mailboxes, distribution lists, shared folders, drives, and related permissions
- Document key IT processes and procedures
- Track IT requests and ensure issues are followed up and resolved in a timely manner
- Identify IT or security risks and escalate them when needed
- Support basic system integrations and automation
- Maintain visibility over access, licenses, IT issues, and key security risks
Qualifications
- 2–4 years of experience in IT support, IT operations, systems administration, or a similar role
- Experience working with Google Workspace and/or Microsoft 365
- Experience managing user access, SaaS applications, software licenses, and company devices
- Good understanding of basic IT security principles, including MFA, access controls, and permissions
- Experience supporting both technical and non-technical employees
Key Skills
- User Access & Identity Management
- Google Workspace / Microsoft 365 Administration
- IT Support & Troubleshooting
- IT Asset & Device Management
- Basic IT Security & Access Controls
Personal Qualities
- Reliable
- Detail-oriented
- Proactive
- Organized
- Strong problem-solving skills