About this role
Requirements:
- Previous leadership or supervisory experience, preferably in a contact center or customer service environment.
- Strong communication, coaching, and problem-solving skills.
- Ability to analyze performance and identify opportunities for improvement.
- Strong organizational skills and attention to detail.
- Ability to handle escalations and make sound decisions in a fast-paced environment.
- Proactive, accountable, and team-oriented approach.
- Comfortable working with performance metrics, quality standards, and operational goals.
- Ability to work effectively with both local and international teams.
- Strong customer service mindset and professional judgment.
- Ability to learn and work effectively with multiple systems and business tools.