About this role
Job Type
Full-time
Description
Service Advisor
About the Role
The Service Advisor is the primary liaison between customers and the service department. This role ensures clear communication, accurate repair estimates, and a positive experience throughout the service process.
Essential Functions / Key Responsibilities
- Greet customers and document vehicle concerns.
- Create repair orders and estimate repairs.
- Communicate technician findings and recommend services.
- Obtain approvals and maintain clear communication with customers.
- Handle phone calls, scheduling, and appointment management.
- Review MPI results with customers.
- Coordinate with Parts and Technicians on repair timelines.
- Close repair orders and review final invoices.
- Support warranty documentation as needed.
- Maintain CSI expectations and follow-up processes.
Additional Responsibilities
Assist with customer transportation and rental arrangements.
Requirements
Qualifications
- 1–2 years service advisor experience preferred.
- Strong customer service and communication skills.
- Ability to learn DMS and scheduling systems.
- Automotive knowledge preferred.
Work Environment
Service drive and office environment.
Physical Requirements
- Standing for long periods
- Customer interaction throughout the day
Schedule
Full-time; includes Saturdays.
KPIs
- CSI Scores
- RO Accuracy
- Sales per RO
- Follow-Up Completion
Compensation
- $48,000–$180,000+/yr (based on experience and performance)
Salary Description
$48,000 - $180,000.00 a month