Receptionist - Clinic

Beloit Health System is looking to add a Receptionist to our Team!

- Shift: 1st

- Hours per week: 40

- Schedule: 8a - 5:00p

- Benefits Status: Eligible

- Department: Beloit Clinic Registration

T he Clinic Receptionist serves as the first point of contact for patients, visitors, and providers. This position is responsible for creating a welcoming environment while managing front-desk operations, patient registration, appointment scheduling, phone communications, and administrative support. The ideal candidate is customer-focused, organized, and committed to delivering exceptional patient experiences in a fast-paced healthcare setting.

- Greet patients and visitors in a friendly, professional, and compassionate manner.

- Answer and direct incoming telephone calls, taking messages as appropriate.

- Schedule, confirm, and reschedule patient appointments.

- Register new and returning patients and update demographic information.

- Verify insurance information and obtain required documentation.

- Collect co-payments, outstanding balances, and other applicable fees.

- Check patients in and out of appointments accurately and efficiently.

- Maintain patient records and ensure documentation is complete and accurate.

- Assist providers and clinic staff with administrative and clerical tasks.

- Manage incoming and outgoing correspondence, including mail, faxes, and electronic communications.

- Maintain confidentiality of patient information and comply with HIPAA regulations.

- Support a clean, organized, and professional reception area.

- Perform other duties as assigned to support clinic operations

JOB REQUIREMENTS

- High school diploma or equivalent.

- Previous customer service, receptionist, or administrative experience.

- Strong communication and interpersonal skills.

- Basic computer proficiency, including experience with Microsoft Office applications.

- Ability to multitask and work effectively in a busy environment.

- Strong attention to detail and organizational skills

- Exceptional customer service and patient relations skills.

- Professional demeanor and positive attitude.

- Strong verbal and written communication skills.

- Ability to prioritize tasks and manage time effectively.

- Excellent organizational and problem-solving abilities.

- Ability to handle sensitive information with discretion and confidentiality.

- Must possess the ability to maintain control and professionalism.

Preferred:

- Previous experience in a healthcare or medical office setting.

- Experience with electronic health records (EHR) systems.

- Knowledge of medical terminology and insurance verification processes.

Apply today to join our team!