Dispatch Agent 2nd Shift (2pm-10:30pm)

As an Alert 360 alarm dispatcher, you will respond to various types of alarm, fire, and medical signals from all over the United States, working with home or business owners and local emergency personnel. Youll be the one there when help is needed, to reassure or send assistance. Perhaps you thrive on helping others and are looking for more fulfilling work with a purpose? We provide comprehensive, engaging, and ongoing training so that you can feel comfortable helping to save lives, homes and more from our state-of-the-art alarm monitoring center.

Customer service or contact center experience is a plus. Youll want to love talking on the phone, being compassionate, calming, and competent in a variety of call situations. Every day, youll have an opportunity to save lives and property. How many of your friends or family can say that? We cant think of a better way to spend a workday. Can you?

Desired Skills:

Provide excellent customer service

Enjoy helping people and smiling!

Previous call center experience a plus but not required

Deliver quick and accurate responses with empathy when an alarm signal is activated and provide customer satisfaction

Demonstrate outstanding verbal skills and the ability to remain calm while responding to individual customer needs

Provide accurate documentation of all actions taken in reaction calls taken

Qualifications

Requirements:

Must be at least 18 years of age

High School diploma or equivalent

Ability to sit while using computer and phone equipment for extended periods of time

Deliver world class customer service and build customer satisfaction and loyalty

Must pay attention to detail

Capability to work well under moderate stressful situations

Ability to type a minimum of 30 words per minute efficiently and accurately

Proficiency to work simultaneously with multiple computer applications and databases

Demonstrate outstanding verbal and written communication skills

Pre-employment testing is required

Must pass background and drug screen process

Bilingual in English/Spanish a plus

THE BENEFITS OF JOINING OUR TEAM

Did you know we were named a Best Places to Work in Oklahoma? Because Alert 360 hires the best people for our growing and talented team, we work hard to provide perks, within a positive and supportive culture, that make team members lives better. Our comprehensive benefit program includes but is not limited to:

- Health coverage for you and your family through medical, dental and vision plans

- A generous paid time off program starting at three weeks and increasing with your tenure

- A 401-K plan where the company matches dollar for dollar on a generous % you contribute

- Financial protection through disability, life and accidental death and dismemberment insurance

- Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars

- To help you manage your work and life needs we offer a life assistance program, tuition reimbursement, an on-site gym, employee fitness walks and free home security monitoring, with discounted security and home automation equipment.

When you join Alert 360, you do more than simply switch companies to advance your career. You become part of the Alert 360 family, a group of talented team members working together to Make It Happen!

-Equal Opportunity Employer-

This is a 24/7 facility and requires working weekends and holidays

Job Type: Full-time

Pay: From $16 hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee discount

- Flexible spending account

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Referral program

- Retirement plan

- Tuition reimbursement

- Vision insurance

Schedule:

- 8 hour shift

- Every weekend

Experience:

- Call center: 1 year (Preferred)

Work Location: In person