About this role
Requirements
- 1–3 years of experience in customer service, customer success, product training, inside sales, account management, or a similar customer-facing role.
- Strong verbal and written communication skills in English.
- Comfortable making outbound calls and conducting customer follow-ups.
- Confident presenting products and explaining features to customers.
- Ability to build rapport and maintain positive customer relationships.
- Strong organization and follow-up skills.
- Ability to manage multiple customers and follow-up activities simultaneously.
- Comfortable learning and explaining technology products.
- Customer-oriented and results-driven mindset.
- Ability to work independently while collaborating with cross-functional teams.
Preferred Qualifications
- Experience working with SaaS, POS, retail technology, or other software solutions.
- Experience conducting customer onboarding or product training.
- Experience using CRM systems.
- Experience with phone-based customer engagement and follow-up processes.