PART-TIME RECEPTIONIST

Job Purpose:
- The Receptionist - Client Development at Cescaphe Event Group is responsible for managing front desk operations while providing exceptional customer service to clients and visitors. This role involves supporting client development initiatives by facilitating communication and fostering relationships with potential and existing clients. The position plays a crucial role in creating a welcoming atmosphere and ensuring smooth operations within the organization.

Key Responsibilities:
- Greet and welcome clients and visitors with a professional and friendly demeanor.
- Manage incoming calls, emails, and correspondence, directing them to the appropriate departments or personnel.
- Assist in scheduling and coordinating client meetings, appointments, and events.
- Maintain a clean and organized reception area, ensuring it reflects the company's professional standards.
- Support client development activities by assisting with client inquiries and providing information about services offered by Cescaphe Event Group.
- Collaborate with the client development team to identify and pursue new business opportunities.
- Maintain accurate records of client interactions and update client databases as necessary.
- Assist with administrative tasks, including data entry, document preparation, and filing.
- Coordinate with other departments to ensure seamless client service and communication.
- Handle any client complaints or issues with professionalism and escalate them to the appropriate personnel when necessary.

Qualifications

Required Education:
- High school diploma or equivalent required; an associate degree in business administration or a related field is preferred.

Required Experience:
- Minimum of 2 years of experience in a receptionist or administrative role, preferably within a client-focused environment.
- Experience in the events or hospitality industry is highly desirable.
- Proven track record of managing multiple tasks efficiently in a fast-paced setting.

Required Skills and Abilities:
- Exceptional verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport with clients and team members.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with CRM software.
- Excellent organizational skills with a keen attention to detail.
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Strong problem-solving skills and the ability to adapt to changing priorities.
- Demonstrated ability to work independently as well as part of a team.
- Professional demeanor and appearance, with a customer-oriented attitude.