About this role
Job Description
Legal Recovery & Insolvency Management
- Manage legal recovery and insolvency cases, including filing Proof of Debt (POD) claims with Liquidators and the Official Assignee (OA).
- Monitor, track, and provide regular progress updates on ongoing legal cases to internal stakeholders.
- Gather, compile, and verify legal documentation required for submission to external legal counsels.
- Represent the company in Small Claims Tribunals (SCT) hearings and consultations (online and in-person).
Vendor Management & Dunning Operations
- Manage relationships with Debt Collection Agencies (DCAs) and law firms; monitoring performance metrics and reviewing of billing/commission computations.
- Oversee internal dunning workflows, and common mailbox inquiries/complaints.
- Review and manage accounts under Specific Provisioning (SP) to maintain accurate provisioning
- Prepare justification paper for bad debt write-offs (WO) for management approval.
- Support process improvement initiatives, ad-hoc operational tasks, and User Acceptance Testing (UAT) for system enhancements
BPO Managment
- Supervise and review the work of BPO staffs handling credit reporting, Specific Provisioning (SP), and bad debt write-off (WO) preparation.
Qualifications
- Degree or Diploma in Finance, Business, Economics, Accounting, or a related discipline, with a solid grasp of credit control and provisioning frameworks.
- Minimum of 3–5 years of experience in dunning, credit recovery, and legal insolvency workflows, preferably within the telecommunications industry.
- Proven experience supervising BPO/offshore teams and reviewing operational submissions
- Practical knowledge of local legal processes (POD filings, OA/Liquidator administration) and SCT hearing protocols.
- Strong financial acumen in tracking Specific Provisioning (SP) and preparing write-off proposals.
- Proficiency in Google Workspace and MS Office, with advanced spreadsheet skills (Google Sheets / Excel; knowledge of Google Apps Script or VBA preferred), alongside hands-on experience with SAP
- Strong written communication, negotiation, and stakeholder management skills under tight timelines.