About this role
ECAM is looking for talented individuals like you! Be the next Supervisor, Remote Service .
Responsible for leading a team of remote support engineers that provides 24/7 IT support services. The supervisor oversees daily operations, team performance, service delivery, project execution, and continuous process improvement while serving as a key point of contact for US stakeholders.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
- Planning of IT Service activities and processes.
- Tracking and oversight of the team’s performance.
- Manages projects, timelines adhering to budgets and assigning staff members.
- Manage and assess the performance of the support team members.
- Collaborate with the other teams for project and process improvements.
- Supervise support engineers to make sure all are adhering to the process and giving proper
support to the users 24x7.
- Generates and analyzes customer trends, recurring incidents, root-cause analysis to provide
service improvement.
- Provide support for critical and major incidents.
- Primary contact for North American counterparts.
- Accountable for projects and build outs done by the support engineers.
- Conduct regular team meetings.
- Submit reports regularly.
- Grow the technical skillset of his/her peers through peer mentoring, coaching, training, etc.
Why join ECAM ?
At ECAM , we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.