About this role
ECAM is looking for talented individuals like you! Be the next Video Analyst .
As our Video Analyst , you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and Stealth staff when problems arise.
Job Highlights:
-Day 1 HMO for you and two (2) of your dependents.
-Annual and Performance Based Salary Increase
-Additional Leave Credits
Duties & Responsibilities:
- Check Emails/Voicemails
- Respond to Emails/Phone Calls
- Gather details for incidents
- Enter incidents onto Queue Systems (Airtable/Stealth Hub)
- Process non-complex incidents (Worker Hours, For Reviews, Talk Downs, Open Gate, Last Worker, Video Requests)
- Update AE/AC/Clients
- Inform other departments of issues related to cameras/recordings
- Send final investigation details to AE/AC/QA/Client
Job Requirements:
- Ability to maintain the highest level of confidentiality
- Is familiar with working the third shift as this department is 24/7
- Amenable to working in the office as this is a work-on-site setup for select locations
- Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.
- Ability to work closely with others
- Computer literate and excellent knowledge of video software
- Ability to follow written and oral instructions
- Adequate spelling and grammatical skills
- Ability to learn new software and procedures quickly
- Ability to compose detailed incident reports
- Ability to manage time and to multitask in a fast-paced environment
- Ability to communicate with clients, Stealth staff, and law enforcement
- Self-motivated
- Must be able to pass a background check
Qualifications:
- High school diploma or equivalent required.
- Previous experience in a customer service or related role preferred
- Proficiency in Microsoft Outlook required
- Video editing experience preferred
Why join ECAM ?
At ECAM , we invite you to make a difference. Take over a position that creates community impact.
Get to work with skillful team members and experience limitless growth.
Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.