Team Lead - Inside Sales

Department: Sales Designation: Team Lead - Inside Sales Experience: 3 - 7 Years Location: Pune (WFO) About Kylas: Kylas is a high-growth SaaS company with a Sales CRM at its core, designed to help businesses streamline their sales processes, strengthen customer relationships, and accelerate revenue growth. Built specifically for growing businesses, Kylas offers powerful lead management, sales pipeline tracking, and workflow automation capabilities. Within just two years of its commercial launch, Kylas has emerged as one of India's leading CRM platforms, earning recognition among the country's top CRM solutions.
Roles & Responsibilities:
- Lead, mentor, and manage a team of Inside Sales executives to achieve monthly and quarterly sales targets.
- Own team revenue targets and drive consistent achievement through effective sales planning and execution.
- Develop and implement sales strategies to generate qualified leads, improve conversions, and accelerate revenue growth.
- Monitor the complete sales pipeline, including lead qualification, follow-ups, product demos, negotiations, and closures.
- Conduct regular pipeline reviews, forecast revenue, and identify gaps and opportunities within the sales funnel.
- Coach team members on prospecting, objection handling, product pitching, negotiation, and closing techniques.
- Monitor key sales metrics such as calls, meetings, demos, conversion rates, revenue, and pipeline value.
- Handle escalated customer conversations and support the team in resolving complex sales objections.
- Ensure accurate and timely updates of leads, opportunities, activities, and sales data in the CRM.
- Work closely with Marketing to improve lead quality and conversion, and collaborate with Customer Success to ensure a smooth customer journey.
- Track competitor activities, market trends, and customer requirements to strengthen Kylas's sales positioning.
- Prepare and present sales performance reports, forecasts, and business updates to sales leadership.
- Identify training and development needs within the team and continuously improve sales processes and productivity.

Qualification & Skill Set:
- Bachelor's degree in Business, Marketing, Engineering, Technology, or a related field.
- 3-7 years of experience in Inside Sales, B2B Sales, SaaS Sales, or Software Sales, with prior team-handling experience.
- Proven track record of consistently achieving sales and revenue targets.
- Strong understanding of sales funnels, pipeline management, lead qualification, and conversion strategies.
- Excellent verbal and written communication, presentation, negotiation, and objection-handling skills.
- Strong leadership and people-management skills with the ability to coach and motivate a sales team.
- Hands-on experience with CRM platforms; experience with Kylas CRM is an added advantage.
- Strong analytical and decision-making skills with the ability to interpret sales metrics and forecasts.
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
- Highly target-oriented, proactive, and comfortable working in a fast-paced SaaS environment.
- Strong organizational skills with excellent attention to detail.