About this role
The Customer Support Specialist provides advanced technical support for Nokia products, solutions, and complex networks during the Care phase, delivering remote and on-site support services in a 24x7x365 environment. The role is responsible for troubleshooting customer issues, ensuring SLA compliance, maintaining strong customer relationships, and driving service quality and customer satisfaction. Acting as a subject matter expert, the specialist supports continuous service improvement, mentors less experienced team members, and collaborates with internal and external stakeholders to resolve complex technical challenges.