About this role
Key Responsibilities
- Provide strategic guidance and advisory services to stakeholders when required.
- Provide subject matter expertise, analysis and recommendations to improve efficiency, performance and operational processes.
- Develop regional reports showing Partner Expertise validation status by priority, product and partner.
- Develop training completion targets by quarter/year with the Business Development team.
- Develop a regional training plan with the Business Development and Regional Enablement teams to ensure Partner Expertise requirements are fully validated.
- Prepare weekly, monthly, quarterly and yearly status reports covering Partner Expertise validation by region, priority, product and partner.
- Proactively support P0/P1 Partners through their Partner Expertise validation journey in partnership with Regional Training & Enablement Leads.
Collaboration with Regional Enablement & Engagement Teams
- Obtain regular updates on Partner onboarding and validation status.
- Communicate which Partners are ready to undertake training.
- Obtain learning completion reports and update status trackers.
- Highlight training compliance issues to the Business Development team.
- Notify the Engagement team when Partners complete their validation journey.
- Ensure Partners are aware of available resources and guide them on how to use them effectively.
Collaboration with Business Development
- Work with the Head of Business Development for the assigned region to obtain the list of P0/P1 Partners.
- Regularly report Partner onboarding and validation status against regional targets.
- Identify and highlight individual Partner account issues that require Business Development attention.
Collaboration with Partner Escalation Desk (PED)
- Obtain updates on Product Excellence validation.
- Identify issues affecting validation progress and take appropriate remedial action.
- Collect Partner feedback and escalate issues to the relevant teams.
- Guide Partners toward resources such as:
Training
- Product documentation
- Knowledgebase articles
- Discussion forums
- Highlight relevant issues to the Business Development team.
Collaboration with Solutions Engineering
- Work with Solutions Engineering to review Partners’ ability to provide high-quality support to their customers.
- Where issues are identified, guide Partners toward resources that can improve service delivery, including training, knowledgebase articles, support templates and discussion forums.
Minimum Qualifications & Experience
- Bachelor’s Degree or equivalent professional experience
- 3–5 years of experience working with Channel Partner Programs with IT vendors
- Preferred experience working within the mobility partner ecosystem, including:
Carriers
- Device resellers
- Device manufacturers
- Enterprise mobility management vendors
- Security vendors
Required Technical Skills
- Advanced spreadsheet knowledge, preferably Google Sheets:
Reporting
- Charts
- External data sources
- Salesforce CRM:
Report creation
- Salesforce navigation
Required Soft Skills
- High attention to detail
- Excellent written and verbal communication skills
- Strong time management