About this role
Team Introduction
Our IT Technical Services team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business. We provide a full range of IT services—including network systems, security, hardware, software, and AI-enabled workplace technologies—while focusing on user experience, operational efficiency, and innovative IT capabilities. By combining strong service delivery with innovation, we support both internal operations and external product excellence.
Responsibilities
1. Enhance AV Operations with independancy to develop visualization of AV operation and maintenance metrics using BI tools & dashboards, identifying issues, improving operational efficiency, and enabling proactive issue detection and boosting operational efficiency with preventive metrics.
2. Lead regional deployment of new AV technologies across APAC, ensuring consistent implementation and performance across multiple countries.
3. Perform risk assessments and develop scalable, stable technical solutions to maintain robust audio-visual system performance.
4. Streamline AV workflows by optimizing and automating processes, standardizing troubleshooting protocols, and refining issue escalation procedures; partnered with vendors to align maintenance within TikTok's global standards.
5. Excel in cross-functional collaboration, managing multiple projects concurrently while coordinating effectively with diverse teams and stakeholders.