Client Communication Virtual Assistant (Bilingual)

Global Pacific Support is partnering with one of our clients to identify a reliable and highly communicative Client Communication Virtual Assistant (Bilingual) to join their growing team.

The successful candidate will provide administrative, client communication, and translation/interpretation support to client from diverse cultural and linguistic backgrounds.

This position will initially be part-time, with the potential to transition into a full-time opportunity as the client's business and support needs grow.

Key Responsibilities

- Communicate professionally with clients via phone, email, messaging platforms, and virtual communication tools.
- Provide translation and/or interpretation support when appropriate, particularly for clients who speak Spanish, Haitian Creole, French, or other languages .
- Assist with communication between the client and multilingual clients.
- Help facilitate clear and effective communication when language barriers exist.
- Respond to client inquiries and route questions to the appropriate team member when necessary.
- Assist with scheduling, appointment confirmations, and client coordination.
- Perform general virtual administrative tasks, including data entry, email management, document organization, and record keeping .
- Maintain accurate records of client communications and follow up on outstanding requests.
- Handle confidential client information with professionalism and discretion.
- Provide general administrative and client support as the client's needs evolve.

Requirements

Qualifications

- Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, Client Coordinator, Interpreter, Translator, or similar role .
- Strong written and verbal English communication skills.
- Bilingual or multilingual proficiency strongly preferred.
- Spanish, Haitian Creole, and/or French language skills are highly desirable.
- Excellent interpersonal and customer service skills.
- Ability to communicate effectively with individuals from diverse cultural and linguistic backgrounds.
- Strong organizational and time-management skills.
- Ability to work independently in a remote environment.
- Comfortable using email, Google Workspace/Microsoft Office, video conferencing, and other online tools.
- Reliable internet connection and a professional remote-work environment.

Preferred Experience

- Translation and/or interpretation experience.
- Experience supporting multilingual clients.
- Experience in healthcare, behavioral health, social services, immigration-related services, or other client-facing environments.
- Experience with virtual administrative support and client coordination.
- Familiarity with scheduling and client management systems.

Benefits

How to Apply

Interested candidates should send the following to [email protected] :

- Updated resume
- Introduction video detailing:
- Your experience providing translation and/or interpretation support , particularly for clients who speak Spanish, Haitian Creole, French, or other languages.
- Your experience with virtual administrative tasks , including data entry, email management, document organization, scheduling, and client communication.
- Your experience working with clients from diverse cultural and linguistic backgrounds.

- Your expected hourly rate in USD

Subject Line: Bilingual Virtual Assistant - (Name)